Credit Union Branch Manager (Partially Remote)
Washington, DC, DC
Full Time
Mid Level
Salary: $60,000 - 65,000/year
This position allows 2 days per week remote / work from home after training.
Duties and Responsibilities:
- Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
- Full hiring and termination authority of branch staff, final decisions reviewed by executive management. As necessary; train, coach, evaluate, and discipline staff. Measure the performance and prepare formal evaluations of staff; make recommendations to executive management concerning increases.
- Monitor the work of branch staff to ensure the highest quality of service to members. Assist staff or members in resolving complex account issues.
- Overall responsibility for organizing, maintaining, and initiating actions necessary to ensure adequate and efficient daily operations. Reviews executive management instructions and guidelines; interprets and effects the application of these instructions to the fullest intent.
- Perform branch audits in all areas including but not limited to; vault, loans, accounts, security, ATM, and cash.
- Oversee the scheduling of staff. Make adjustments pertaining to staff and workflow.
- Perform branch balancing at all levels to include but not limited to; order cash, balance vault cash, balance miscellaneous transactions, verify Check21, and transmit.
- Responsible for opening and closing facility; opening/securing vault and money, verifying teller stations are loaded/secure, disarming/arming alarms and responding to alarm calls on an as-needed basis.
- Keep Management informed of area activities and any significant problems as needed.
- Have a broad knowledge of Credit Union services and policies and the ability to answer inquiries of a general nature. Responsible for staying current on all products and services offered by the credit union and being proactive in offering these products and services when applicable.
- Have a broad knowledge of Credit Union services and policies and the ability to answer inquiries of a general nature. Responsible for staying current on all products and services offered by the credit union and be proactive in offering these products and services when applicable.
- Perform assistance in all areas of member service.
- Become and remain a Notary Public and Signature Guarantee.
- Complete required and recommended educational courses; Follow all rules and regulations as applicable to job function, including but not limited to the Bank Secrecy Act.
- 1+ years of management experience are required, five or more are preferred.
- Associate's degree in business, finance, or any related field of study or equivalent work experience required. Bachelor's degree, preferred.
- Excellent organizational, verbal, and written communication skills
- Familiarity with Microsoft Office is an asset
- Ability to work independently with little supervision
- Ability to understand and follow oral and written instructions and communicate those instructions to others
- Ability to deal tactfully, courteously, and effectively with the public as well as employees
- Must be flexible to accommodate the schedule of the branch, including Saturdays
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