This position is looking for someone that can work fully onsite in Cockeysville, MD. This is a direct hire full-time position that is looking for someone with a technical customer support background. This position is looking to pay around $40k-$45k/year.

What You Will Be Doing:

• Develops a deep understanding of technical architecture and product offerings in order to serve as the primary domain guide.

• Communicates with project collaborators and various groups to raise awareness of customer needs, requirements, concerns, and issues and follow through to resolution.

• Track and trend issues to institute process improvements where possible to reduce issue customer and partner concerns.

• Develop, update, and deliver training for new employee orientation and provide continuous education to staff when needed.

• Provides support and planning during upgrades and also completes proper testing/validation of new feature sets.

Qualifications:

• Must demonstrate good interpersonal and verbal skills and be able to work with frontline nursing, physicians and point of care support services staff.

• Dedicated and proactive in settling areas of need for increased efficiency.

• Ability to work both independently and in a team setting.

• Looking for 2+ years of Technical experience with good customer service and Phone presence.