Field Service Engineer

Baltimore, MD
Full Time
Experienced
Lead AV Implementation Specialist

Main Points
  • Pay: 90k-115k
  • Work from home Monday and Friday
  • Work on the road traveling Tuesday, Wednesday and Thursday to different areas in (New Jersey, Pennsylvania, New York, and Connecticut.
  • Must have CTS or CTS-I certification
  • 10+ years of experience required
  • Implementation and Integration experience required 

Responsibilities 
  • Meeting with Event Coordinators to discuss audio, lighting, and video requirements.
  • Altering venue arrangements according to layout diagrams.
  • Directly oversee a team of Field Engineers, Sr. Field Engineers, and Integration Managers within the region.
  • Drop-ins at installation sites within the region 
  • Ensure communication with larger project teams is effective and timely
  • Communicate daily technical and site-specific information to the PMO team in a comprehensive, thorough, and detailed manner. 
  • Daily interaction with clients and job sites to document customer requirements and job site conditions.
  • Ensure the posting of all post installation documentation, including red lined drawings, network information, updated programming, DSP or other device configurations, MAC addresses, etc. back to Project Management.
  • Be capable of working effectively and efficiently with support from other members of the engineering team.
  • Maintain complete and accurate project documentation and records.
  • Communicate effectively with internal staff, client representatives, and subcontractors.
  • Be responsible for successfully completing assignments on time and communicate effectively to the project team if the timeline is in jeopardy.
  • Conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications, schematic drawings, and architectural diagrams.
  • Other responsibilities as assigned.

Leadership and Supervisory Responsibilities:

  • Monitor and approve weekly time reports
  • Review and approve expense submissions
  • Review and approve vacation / PTO / Sick time off requests
  • Developing and executing training plans, with input from the Director of Field Resource Management
  • Bi-Weekly 1:1 meeting with team members

Skills and Abilities:

  • Perform the installation, replacement and/or configuration of integrated system components, networked Video Conferencing Codecs, networked A/V Control Systems and networked Audio DSP Devices
  • Test and commission the final installation of entire system prior to Client handover including proper installation, set-up, calibration and operation of DSP-based audiovisual components and networked AV control systems
  • Daily communication with the PMO of project status including immediate communication of any issues which may impact successful, timely completion of project

Education and Experience:

  • 10+ years’ experience in the AV field with leadership experience.
  • Bachelor’s degree in sound engineering or a similar field.
  • In-depth knowledge of sound, video, and lighting equipment.
  • AVIXA CTS certification with Advanced CTS-I certification desirable
  • Willingness to pursue and attend additional training related to performance of job.
  • Proficiency in video network infrastructure commissioning and support processes
  • Knowledge of video and audio-conferencing service standards
  • Knowledge of audiovisual, videoconferencing and IT products and applications 
  • Experience with Crestron, Extron and AMX control systems
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