Salary: $50,000 - 60,000/year

Responsibilities:

• Troubleshooting hardware and software problems for SCADA, HMI, and PLC systems
• Generating/managing new leads and building relationships with potential customers
• Providing feedback from customers to adjust company products/services accordingly
• Maintaining information in the CRM database up to date
• Other duties may be assigned
• Researching, identifying, and prioritizing solutions to software and hardware issues
• Diagnosing and troubleshooting technical issues.
• Communicating with customers via phone, email, or chat until resolution
• Referring to internal or external resources to provide accurate and timely solutions
• Documenting technical knowledge in the form of notes, manuals, and training materials

Qualifications

• 1+ years of PLC, HMI, or SCADA support experience
• Experience in industrial automation (knowledge of PLC, HMI, and SCADA) strongly preferred
• Service/support experience in industrial automation/manufacturing/electronics industry preferred
• General networking experience/knowledge (routers, switches, subnets, VLAN, etc) preferred