Job Summary: We are currently seeking a skilled and customer-oriented IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will play a vital role in providing technical assistance and support to our employees, ensuring their smooth and efficient use of technology. Your strong problem-solving skills, excellent communication, and dedication to customer satisfaction will contribute to the overall success of our IT department.

Responsibilities:

• Provide timely technical support and assistance to employees via various channels, including in-person, phone, email, and remote tools.
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, peripherals, and mobile devices.
• Install, configure, and maintain software applications and operating systems.
• Set up and maintain user accounts and permissions in various systems.
• Assist with network connectivity and resolve network-related problems.
• Collaborate with team members to identify and implement process improvements to enhance efficiency and user experience.
• Create and maintain technical documentation and knowledge base articles.
• Stay updated with the latest technology trends and industry best practices.
• Provide excellent customer service and ensure customer satisfaction with every interaction.
• Escalate complex issues to the appropriate teams or external vendors when necessary.