VTC Lead Technician

Main Points

• Fully onsite in Washington DC
• This is all AV support, no installation aspect
• 4+ years of AV/VTC experience
• This person will not be leading or managing anyone
• Pay: 30-35/hr. depending experience 

Job Duties

• Provides expertise to support the release and deployment of upgrades and migrations
• Troubleshoot audio, visual, and control system issues.
• Maintain and request AV vendor repairs for A/V equipment and provide troubleshooting support for A/V technologies.
• Perform pre-conference tests and monitor audio and video quality during the meetings (adjust as needed)
• Act as the primary contact for high-level meetings requiring VTC coordination, testing, and support.
• Manage local A/V inventory, perform regular firmware upgrades and schedule periodic equipment maintenance, collaborating with vendors when necessary.
• Generate regular weekly/monthly equipment and events report and status updates and suggested improvement analysis.
• Develop and contribute to policy, procedure, and user documentation.
• Create backup solutions and protocols for critical seminars and communication, ensuring seamless operations for camera feeds, audio/microphones, live-streaming, laptops, AV Control Room, and VTC.

Experience Requirements

• 4+ Years’ Experience in providing AV/VTC services and support
• Experience providing AV/VTC services in a government environment
• Experience with audio visual bridges, endpoints, and protocols
• Multi-site environment experience with AMX, Extron, Cisco, Polycom, Avaya, and Crestron equipment
• Experience integrating VTC device in a Microsoft 365 environment
• Knowledge of network, voice, and video protocols (such as SIP and H.264)
• Experience using VTC Codec's, Audio Mixers, Control Systems, Audio Visual automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras, and other A/V peripheral equipment
• Experience supporting conferencing control panel systems such as Crestron
• Four years of relevant A/V experience, encompassing sound, camera operation, video switching, performance monitoring, and hardware maintenance and troubleshooting

• Certified Technology Specialist (CTS) or similar A/V certification (optional)