Latitude, Inc.

Desktop Support Technician

Bethesda, MD
Contracted to Full Time
Entry Level

New Job Opportunity - Desktop Support Technician(Windows and Mac/Apple)

New and exciting job opportunity with a client based out of Bethesda, MD. Looking to hire an experienced Desktop Support Technician with a minimum of 2 years of related work experience. (Desktop Support).

Technical certifications are highly desired as well as experience in both Windows and Mac/Apple support 

Logistics of the Role:

  • Full Time - 6 Month Contract to Hire 
  • Hybrid Remote: Fully on site for first two weeks of training, after that 2-3 days a week on site
Day to Day Activities:
  • Provide day-to-day desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software
  • Tier 1 and tier 2 Support - Answer tier 1 and tier 2 calls for computers during high call periods or when scheduling conflicts arise
  • Deploys and troubleshoot issues with networking equipment (switches, routers, data drops, wireless access points and other hardware).
  • Collaborates with vendors to resolve software and hardware issues.

Qualifications/Requirements: 
  • Minimum of 2 years of IT Technical Support; mix of Desktop and Help Desk Support preferred
  • Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
  • Bachelor’s Degree or equivalent in Computer Science or related field required
  • CompTIA Certifications are highly desired 
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