This position is looking for someone who has experience in a help desk environment and is a US citizen. This position requires people to go onsite in Baltimore, MD.

Responsibilities

• Provide support relating to technical issues and system changes.
• Support ticket entry follow-up and updates within the ticket tracking system.
• Provide quality assistance in a timely manner.
• Ability to diagnose technical issues and find effective solutions.

Qualifications

• Ability to work within a team setting.
• Strong verbal and written communication skills are required.
• Experience working with ticketing systems.
• MSP experience is preferred.
• Computer and network knowledge.
• 1-3 years of experience working within a help desk environment.