Key Responsibilities

• Perform collection calls and emails on delinquent accounts
• Escalate queries to sales and customer service to resolve disputed items on the customer account to ensure prompt and accurate payment
• Maintains accurate documentation of customer contact and collections activity, including customer responses.
• Confirm account information internally prior to initiating credit hold and 3rd party placement
• Assist in the performing cash application duties as needed in addition to troubleshooting misapplied cash
• Perform other duties as assigned

Key Qualifications

• 3-5 Years of collections experience
• 3-5 Years of customer service experience
• Proficiency in Microsoft Office including Excel, Word, and Outlook
• Well organized with a high degree of accuracy and attention to detail
• Possess excellent negotiation and decision-making skills, in addition to strong communication skills
• Ability to exercise discretion and good Judgement in making decisions
• The ability to work well in a remote team environment
• Must maintain the confidentiality of the materials handled
• Experience with process automation and efficiencies.