Position Summary

Company is in search of an IT Director to be responsible for the day-to-day operations of the company’s hosted and on-premise IT infrastructure and the Infrastructure team’s personnel.

Essential Duties and Responsibilities

• Manage, supervise, and lead team of IT engineers and support personnel.
• Help lead, recommend, and implement short-term, mid-term, and long-term IT strategy in alignment with corporate goals
• Responsible for gathering, compiling, and reporting to upper-level management key metrics for network and systems availability and performance.
• Have the ability to be a technical resource to teammates as well as have the ability to perform IT tasks when required. Such IT tasks are (but not limited to); systems performance and availability, preventive maintenance, backup and restore, patching and other security measures, network changes, end user / workstation support.
• Ability to communicate clear technical instructions and requirements to third party providers.
• Understand networking and VPNs to better support, configure, and monitor the company’s internal networks
• Ability to plan and or delegate the management and implementation of infrastructure projects and upgrades.
• Will act as the highest level of escalation to resolve IT infrastructure issues.
• Create policies and procedures for the IT team for both internal and external processes.
• To ensure a standard of excellence and implement proper IT processes to ensure all work is performed in such a way as to minimize disruption to the business.
• Other duties as assigned

Education, Experience and Qualifications

• BS in Information Technology or related field
• Experience managing and supporting IT infrastructure and helpdesk processes /tasks

Knowledge, Skills and Abilities

• Thorough experience and knowledge of networking (LAN, WAN, VPN). With the experience of designing and implementing equipment such as switches, firewalls, and routers.
• Firewall support and knowledge of IT security
• Strong knowledge of Microsoft Active Directory, office 365 and Microsoft Windows Management and products
• Strong knowledge in configuring, administering, and maintaining Windows & Citrix based environments.
• 7 + years supporting corporate IT infrastructure solutions and hands on knowledge of corporate IT infrastructure. ·
• Experience designing, implementing, and supporting corporate IT systems and networks.
• Good written and verbal communication skills with the ability to communicate technical terminology to people with limited technical understanding · Proactive and solutions driven.
• Ability to work to tight deadlines and budgetary limitations.
• Self-managing and Pro-active.
• Previous experiencing supporting healthcare or health insurance business is a plus.