Located in Sacramento, CA ( will be local travel in area)
Must have basic AV troubleshooting knowledge
Configuration of IP Settings
Responsibilities
Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems
Adjust, configure, and troubleshoot video and audio-conferencing systems, DSPs and audio systems
Retrieve and load control system code and troubleshoot control systems Repair connectors, cables, and other system components
De-install/install system components, devices, and equipment
Provide detailed status of system repair and follow up on unresolved issues
Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner
Provide system training to the owner or client when required
Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above.
Act as primary trainer and mentor for Service Technician new hires and trainees when needed
Responsible for providing feedback on performance reviews, interview processes, as well as with developmental and training plans
Attend training classes and maintain certifications as required by management
Following safety standards as required by OSHA and management
Requirements
Associate degree or equivalent experience
AVIXA CTS certification preferred
Attain a CompTIA Network+ certification within two years of starting this position
2+ years’ previous experience providing technical AV/IT and/or field engineering support
Proficiency using Windows and Apple software
Must have the ability and technical knowledge to set up and color balance video displays
Experience in programming languages from various AV manufacturers, including AMX, Crestron,
Must have working familiarity with programming languages like Python, HTML, C#Pro, as well as digital communication protocols such as IP, RS232, RS485, and various USB interfaces
Must have advanced proficiency setting up and adjusting common audio and video equipment including video and audio-conferencing systems
Must have advanced proficiency using software, hand tools and test equipment of the audiovisual and IT trades
Must have advanced proficiency configuring wired and wireless TCP/IP networks
Excellent communication, customer service and organizational skills, attention to detail, and the ability to meet deadlines and multi-task are all required
Work hours will vary according to individual customer site schedules. Some work may require weekend commitments