Field Service Technician

As a Field Service Technician, you will play a crucial role in ensuring customer satisfaction by delivering exceptional service and support. You will be responsible for installing, maintaining, and repairing [specific equipment or systems] at customer sites. Your strong technical skills, problem-solving abilities, and customer-oriented approach will contribute to resolving issues efficiently and exceeding customer expectations.

Responsibilities:

• Install, configure, and test [specific equipment or systems] at customer sites, ensuring proper functionality and adherence to specifications.
• Perform scheduled maintenance, inspections, and repairs on equipment to ensure optimal performance and reliability.
• Diagnose and troubleshoot equipment malfunctions or technical issues, utilizing appropriate tools and diagnostic methods.
• Collaborate with customers to identify their needs, provide technical advice, and recommend solutions or upgrades to improve performance or address problems.
• Document service activities, including work performed, parts used, and any additional recommendations or findings.
• Provide on-site training to customers on equipment operation, maintenance procedures, and best practices.
• Maintain accurate records of service calls, customer interactions, and equipment inventory.
• Stay updated on product knowledge, industry trends, and emerging technologies through ongoing training and professional development.
• Adhere to safety guidelines and procedures, ensuring a safe work environment for yourself and others.
• Coordinate with internal teams, such as sales, engineering, and support, to address customer inquiries or escalate issues as needed.
• Maintain a professional and customer-focused attitude, ensuring excellent communication and responsiveness throughout all interactions.