Technical Support Specialist

This position is looking for someone who has strong customer service technical support experience and is able to work fully onsite. This is a full-time direct hire position that is looking to pay between $40k-$43k/yr plus quarterly bonuses.  This position is looking for someone who is a US citizen and is able to start ASAP.

The Technical Support Specialist is responsible for (Essential Functions):

• Responding to all helpdesk tickets
• Looking for 2+ years of Technical experience with good customer service and Phone presence
• Engage with external Vendor support for Line of Business applications to support users
• Managing inventory assets in our Asset Management System
• Manage all software inventory asset during the onboarding and offboarding process
• Following standard operating procedures
• Managing loaner laptop fleet and hardware inventory
• Ability to identify and escalate issues as needed and engage with other team members
• Attention to detail and providing well documented processes and work summaries
• Assisting staff with transfer of system settings to new equipment
• 2-4+ years of direct customer technical support and engagement experience in post-sales or account management functions.