Latitude, Inc.
Technical Account Manager
Cockeysville, MD - Full Time
This position is looking for someone that can work fully onsite in Cockeysville, MD. This is a direct hire full-time position that is looking for someone with a technical customer support background. This position is looking to pay around $40k-$45k/year.
What You Will Be Doing:
Develops a deep understanding of technical architecture and product offerings in order to serve as the primary domain guide.
Communicates with project collaborators and various groups to raise awareness of customer needs, requirements, concerns, and issues and follow through to resolution.
Track and trend issues to institute process improvements where possible to reduce issue customer and partner concerns.
Develop, update, and deliver training for new employee orientation and provide continuous education to staff when needed.
Provides support and planning during upgrades and also completes proper testing/validation of new feature sets.
Qualifications:
Must demonstrate good interpersonal and verbal skills and be able to work with frontline nursing, physicians and point of care support services staff.
Dedicated and proactive in settling areas of need for increased efficiency.
Ability to work both independently and in a team setting.
Looking for 2+ years of Technical experience with good customer service and Phone presence.
