Latitude, Inc.
PLC Controls System Support Specialist
Henderson, NV - Full Time
Salary: $50,000 - 60,000/year
Responsibilities:
- Troubleshooting hardware and software problems for SCADA, HMI, and PLC systems
- Generating/managing new leads and building relationships with potential customers
- Providing feedback from customers to adjust company products/services accordingly
- Maintaining information in the CRM database up to date
- Other duties may be assigned
- Researching, identifying, and prioritizing solutions to software and hardware issues
- Diagnosing and troubleshooting technical issues.
- Communicating with customers via phone, email, or chat until resolution
- Referring to internal or external resources to provide accurate and timely solutions
- Documenting technical knowledge in the form of notes, manuals, and training materials
Qualifications
- 1+ years of PLC, HMI, or SCADA support experience
- Experience in industrial automation (knowledge of PLC, HMI, and SCADA) strongly preferred
- Service/support experience in industrial automation/manufacturing/electronics industry preferred
- General networking experience/knowledge (routers, switches, subnets, VLAN, etc) preferred
