Member Service Representative

Job Title: Member Service Representative (Credit Union)

•  Location: Washington DC
•  Must: have credit union or banking experience
• Salary: $19 per hour plus quarterly incentives/bonus

Responsibilities:

• Greet and assist members in a courteous and professional manner.
• Process financial transactions accurately and efficiently, including deposits, withdrawals, loan payments, and transfers.
• Educate members on our products and services, including checking and savings accounts, loans, and credit cards.
• Identify opportunities to cross-sell products and services that meet the financial needs of our members.
• Resolve member inquiries and concerns promptly and effectively.
• Maintain a clean and organized work environment.
• Adhere to all regulatory requirements and compliance standards.
• Collaborate with team members to achieve branch goals and objectives.

Requirements:

• High school diploma or equivalent.
• Prior experience in customer service, preferably in a financial institution.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with financial software.
• Must be able to pass background, drug, and credit checks.

Benefits:

• Competitive hourly wage, with the potential for advancement.
• Comprehensive benefits package, including health insurance and retirement savings plan.
• Paid time off and holidays.
• Employee discounts on financial products and services.
• Opportunities for ongoing training and professional development