Customer Service Manager (Logistics)

We are seeking an experienced and customer-focused Logistics Customer Service Manager to join our dedicated team. As a Logistics Customer Service Manager, you will be responsible for ensuring the highest level of satisfaction for our clients by managing all aspects of the customer service operations. If you have a passion for delivering exceptional service, possess strong leadership skills, and thrive in a fast-paced logistics environment, we invite you to apply for this position.

Responsibilities:

• Manage and oversee the daily operations of the logistics customer service department.
• Build and maintain strong relationships with customers, addressing their inquiries and concerns promptly and professionally.
• Provide guidance and support to customer service representatives, ensuring they deliver excellent service and meet performance targets.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Monitor and analyze customer service performance metrics, such as response times, resolution rates, and customer feedback.
• Identify areas for improvement and implement strategies to enhance the overall customer experience.
• Collaborate with other departments, including operations, transportation, and warehousing, to ensure seamless service delivery.
• Handle escalated customer issues and provide effective solutions in a timely manner.
• Train and onboard new customer service team members, providing them with the necessary tools and knowledge to succeed.
• Stay up-to-date with industry trends and best practices in logistics and customer service.