Latitude, Inc.
Help Desk Technician
Baltimore, MD - Full Time
This position is looking for someone who has experience in a help desk environment and is a US citizen. This position requires people to go onsite in Baltimore, MD.
Responsibilities
- Provide support relating to technical issues and system changes.
- Support ticket entry follow-up and updates within the ticket tracking system.
- Provide quality assistance in a timely manner.
- Ability to diagnose technical issues and find effective solutions.
Qualifications
- Ability to work within a team setting.
- Strong verbal and written communication skills are required.
- Experience working with ticketing systems.
- MSP experience is preferred.
- Computer and network knowledge.
- 1-3 years of experience working within a help desk environment.
