Technical Support Engineer

This position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong English communication skills.

Essential Job Functions

• Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.
• ​​​​​​​Drive technical issues to resolution: from the qualification of customer concerns to  conducting an in-depth technical investigation managing customer relationship all along the way.
• Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.
• Validate product bug fixes to ensure regression-free solution and product functioning per specifications.
• Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.
• Oversee and report on installation testing as these products move through the product release cycle.
• Collaborate with R&D and other internal stakeholders during product problem resolution cycle.
• Define and report on product supportability and readiness issue during the product life cycle.

Requirements

• Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent experience
• Typically 2-5 years of relevant experience
• Strong communication skills
• Aptitude for complex technical problem solving
• Must be in Austin, TX or willing to move.
• Ideal CI tools: Jenkins, Azure DevOps, GitHub
• NEED experience reading/understanding OOP code