Technical Support Specialist

Technical Support Specialist
As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.

Main Points

• Fully onsite position
• Pay: 50k-60k depending on experience 
• Must have experience supporting Software and Hardware
• Engineering troubleshooting background 
• Most support will be virtual

Job Duties

• Tests computer components to maintain capability of company systems
• Writes operating instructions for all users
• Monitoring the industry trends and developing technical expertise in  products
• Researching, identifying, and prioritizing solutions to software and hardware issues
• Diagnosing and troubleshooting technical issues.
• Communicating with customers via phone, email, or chat until resolution
• Referring to internal or external resources to provide accurate and timely solutions
• Documenting technical knowledge in the form of notes, manuals, and training materials
• Maintains information confidential to ensure continued client confidence
• Keeps records of revisions and changes in software and hardware

Requirements

• Relevant experience in industrial automation (knowledge of PLC, HMI, and SCADA) strongly preferred
• Service/support experience in industrial automation/manufacturing/electronics industry preferred
• General networking experience/knowledge (routers, switches, subnets, VLAN, etc) preferred
• Familiarity with Hubspot or similar software preferred
• Business level proficiency in a second language preferred