Latitude, Inc.
IT Help Desk Coordinator
New York City, NY - Full Time
Job Description:
* Perform advanced-level analyzing and troubleshooting of hardware and software issues.
* Plan, design and implement technology rollouts that may require off-hours or weekend work.
* Perform server and user account administration including managing network security for files and folders.
* Overall responsibility for local Audio-Visual (AV) and other office technology and supplies
* Perform group policy administration.
* Design and support SharePoint sites.
* Utilize Office 365 tools such as Power Apps and Power Automate.
* Develop and provide technology training and documentation to Judiciary staff and judges, and consult with service providers, vendors, and contractors.
Qualifications:
- At least one year of professional office experience
- Must be a US citizen
- Must be able to assist with junior level IT functions
- Basic IT knowledge
- Must be able to work onsite 5 days a week
- Familiarity with basic networking concepts
- Prior experience supporting Microsoft 365
- Available to be on call rotation
- Excellent communication skills
- Detail oriented in order to keep relevant notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues
