Latitude, Inc.
Help Desk Analyst
Omaha, NE - Full Time
Job description
- The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met
- Develop standard operating processes and procedures to promote consistency
- Setup/configure computers, user creation and accounts
- Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD
- Perform hands-on fixes at the desktop level including installing upgrading software, hardware, implementing file backups and configuration of systems and applications
- Dependable and punctual
Job Types: Full-time, Permanent
Salary: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Omaha, NE: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
Work Location: In person
