Field Service Technician

• Salary: 70k-90k depending on experience 
• Located in Sacramento, CA ( will be local travel in area)
• Must have basic AV troubleshooting knowledge 
• Configuration of IP Settings 

Responsibilities

• Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems
• Adjust, configure, and troubleshoot video and audio-conferencing systems, DSPs and audio systems
• Retrieve and load control system code and troubleshoot control systems Repair connectors, cables, and other system components
• De-install/install system components, devices, and equipment
• Provide detailed status of system repair and follow up on unresolved issues
• Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner
• Provide system training to the owner or client when required
• Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above.
• Act as primary trainer and mentor for Service Technician new hires and trainees when needed
• Responsible for providing feedback on performance reviews, interview processes, as well as with developmental and training plans
• Attend training classes and maintain certifications as required by management
• Following safety standards as required by OSHA and management

Requirements

• Associate degree or equivalent experience
• AVIXA CTS certification preferred 
• Attain a CompTIA Network+ certification within two years of starting this position
• 2+ years’ previous experience providing technical AV/IT and/or field engineering support
• Proficiency using Windows and Apple software
• Must have the ability and technical knowledge to set up and color balance video displays
• Experience in programming languages from various AV manufacturers, including AMX, Crestron, 
• Must have working familiarity with programming languages like Python, HTML, C#Pro, as well as digital communication protocols such as IP, RS232, RS485, and various USB interfaces
• Must have advanced proficiency setting up and adjusting common audio and video equipment including video and audio-conferencing systems
• Must have advanced proficiency using software, hand tools and test equipment of the audiovisual and IT trades
• Must have advanced proficiency configuring wired and wireless TCP/IP networks
• Excellent communication, customer service and organizational skills, attention to detail, and the ability to meet deadlines and multi-task are all required
• Work hours will vary according to individual customer site schedules. Some work may require weekend commitments