Customer Service Rep

Details:

• Onsite in Broomall, PA
• Salary: $50,000 - 65,000/year
• Customer Service Experience

Role & Responsibilities

• Responsibility for providing administrative support to the Global Sales Team.

• Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.)

• Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up.

• When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements).

• Working with the current processes in place within the teams and reviewing ways of improving them

• Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner.

Knowledge and Experience

• 2+ years of experience in sales admin, sales support, customer service, or similar function

• Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented

• Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal

• Attention to detail with the ability to multitask and prioritize tasks accordingly

• Intermediate / Advanced Microsoft Office and Google Suite required

• Ability to be able to build relationships both internally and externally